Frequently Asked Questions
Frequently Asked Questions
At Laguna Cyprien, we care deeply about communicating with transparency.
About Laguna Cyprien
What is Laguna Cyprien?
We are a creative studio focused on crafting everyday objects that enhance spaces and rituals through scent, texture, and conscious design.
What is your philosophy?
We believe in daily care as a ritual. Our products are designed to invite pause, presence, and a deeper connection with the senses, always with respect for nature.
About Our Products
Are your products natural?
We work with naturally derived ingredients, prioritizing clean and conscious formulations that respect both the skin and the environment.
Are your products vegan?
Most of our products are vegan. We recommend reviewing each product page for specific formulation details.
Are your products cruelty-free?
Yes. None of our products or ingredients are tested on animals.
Do your products contain common allergens such as dairy, gluten, soy, nuts, or eggs?
Our formulas are developed to minimize potential allergens. However, we recommend reviewing each product’s ingredient list if you have specific sensitivities.
Do your products contain preservatives?
We use preservatives when necessary to ensure product safety and stability, always prioritizing safe and skin-friendly options.
Do your products have an expiration date?
Yes. All products have a defined shelf life. We recommend following usage and storage guidelines to ensure optimal performance.
Do you source your ingredients sustainably?
Yes. We prioritize responsible suppliers and processes that aim to minimize environmental impact, ensuring traceability and quality.
Where are your products made?
Our products are developed and manufactured in Mexico in collaboration with specialized laboratories that meet high-quality standards.
How should I store my Laguna Cyprien products?
We recommend storing them in a cool, dry place away from direct sunlight to preserve their properties.
Can you recommend products based on my skin type?
Yes. You can contact us directly, and we will gladly provide personalized recommendations based on your needs and skin type.
Are your products safe during pregnancy or breastfeeding?
We recommend consulting your healthcare provider before using any product during pregnancy or breastfeeding, especially those containing essential oils.
I have very sensitive/reactive skin, can I use your products?
Our formulas are designed to be gentle, but every skin is unique. We recommend performing a patch test before first use.
Can I return the glass bottles?
Yes. We encourage reuse and recycling of our packaging. You can contact us to learn about available return options based on your location.
Do you offer refills?
No, we currently do not offer refill options, but we do offer a container return program.
Experience & Personalization
Do you offer personalized experiences or special projects?
Yes. We collaborate on special projects and partnerships to create tailored sensory experiences, particularly for spaces and hospitality.
Can I develop a custom fragrance with you?
Yes, we offer co-creation processes to develop unique scents aligned with your project or brand.
Orders, Shipping & Delivery
Where do you ship?
We ship within Mexico and internationally (depending on coverage).
How long does my web order take to arrive?
Delivery time depends on payment confirmation and shipping location.
How can I track my order?
Once your order is processed, you will receive tracking information.
Changes, Returns & Cancellations
Can I cancel my order?
Yes, as long as the order has not yet been shipped.
Do you accept returns?
Yes, you may request a return within 7 days of delivery, in accordance with our policies.
How are refunds processed?
Refunds are issued to the original payment method or via bank transfer, depending on the case.
Sustainability & Community
What sustainability actions do you take?
We work with responsible ingredients, local production, and reusable packaging to minimize environmental impact.
Do you collaborate with organizations or causes?
Yes, we collaborate with social initiatives and creative projects that promote well-being and community connection.
Points of Sale
Where can I find your products?
You can shop online or visit our physical stores in Mexico City.
Polanco: Calle Lamartine 339
Condesa: Avenida Michoacán 54
Contact
How can I contact you?
You can email us at: hola@lagunacyprien.mx or reach out through our online contact form.