Terms and Conditions
ACCEPTANCE OF TERMS AND CONDITIONS
By entering and using this Internet portal, identified with the domain name www.lagunacyprien.mx, property of Laguna Cyprien, the User is accepting the Terms and Conditions of Use contained in this contract and expressly declares his/her acceptance using electronic means for this purpose, in terms of the provisions of article 1803 and other related articles of the Federal Civil Code.
For the purposes of this contract, the parties agree that "User" shall mean any person of any nature who enters the website www.lagunacyprien.mx and/or any of the subpages that display its content and/or any person of any nature who registers and/or uses any of the services offered through said page.
In the event of not fully and completely accepting the Terms and Conditions of this contract, the User must refrain from accessing, using and observing the Website and/or any other service offered by Laguna Cyprien.
In the event that the User accesses, uses and observes the Site, it will be considered as an absolute and express acceptance of the Terms and Conditions of Use stipulated herein, the other documents incorporated therein by reference, as well as the laws and regulations applicable in accordance with the legislation in force for the use of the Website.
Laguna Cyprien will not keep an individual copy of this agreement between the User and the Company, so the User is advised to keep a copy of these Terms and Conditions of Use for his or her own records.
In the event that the User violates the provisions of these Terms and Conditions of Use, Laguna Cyprien may cancel its use, as well as exclude the User from future operations, and/or take legal action it deems appropriate for its interests.
USE OF THE SITE:
www.lagunacyprien.mx
The User and Laguna Cyprien agree that:
In order to use the Website, the User must be at least 18 years of age or be accessing under the supervision of a parent or legal guardian.
Laguna Cyprien grants a non-transferable and revocable license to use the Website, pursuant to the Terms and Conditions of Use described, for the purpose of purchasing personal items sold on the same Page. The User may only print and/or copy any information and/or image contained or published on the website www.lagunacyprien.mx exclusively for personal use, therefore the commercial use of said information is expressly and strictly prohibited. In the case of being a legal entity, it shall be subject to the provisions of article 148, section IV of the Federal Copyright Law. The reprinting, publication, distribution, assignment, sublicense, sale, electronic or other reproduction, partial or total, of any information, image, document or graphic that appears on the website www.lagunacyprien.mx, for any use other than personal non-commercial use is expressly prohibited to the User, unless he or she has the prior written authorization of Laguna Cyprien. Any violation of these Terms and Conditions of Use will result in the immediate revocation of the license granted herein, without notice.
Certain services and related features that may be available on www.lagunacyprien.mx may require registration or subscription. The User acknowledges that, by providing personal information, he/she grants Laguna Cyprien the authorization indicated in article 109 of the Federal Copyright Law. If the User decides to register or subscribe to any of these services or related functions, he/she agrees to provide accurate and updated information about himself/herself, and to promptly update that information if there is any change.
Each User of the Site is solely responsible for maintaining secure passwords and other account identifiers. The account holder is fully responsible for all activities that occur under his or her password or account. Furthermore, the User must notify the Company of any unauthorized use of his or her password or account. In no event shall Laguna Cyprien be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of the User's failure to comply with this section.
During the registration process, the User agrees to receive promotional emails from www.lagunacyprien.mx. However, the User may subsequently opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
Laguna Cyprien reserves the right to block access or remove in whole or in part any information, communication or material that in its sole judgment may be: i) abusive, defamatory or obscene; ii) fraudulent, artificial or misleading; iii) in violation of copyright, trademarks, confidentiality, trade secrets or any intellectual property rights of a third party; iv) offensive or; v) that in any way contravenes the provisions of this contract.
Laguna Cyprien does not presume that the content of its Page may be legally viewed outside of the United Mexican States. Access to the content may not be legal for certain persons or in certain countries. If the User accesses the content from outside of the United Mexican States, he or she does so at his or her own risk and is responsible for compliance with the laws within the jurisdiction in which the User is located.
Users are prohibited from violating or attempting to violate the security of the Website and Laguna Cyprien affiliated websites. Users are prohibited from: (a) accessing data which the User is not authorized to use or logging into a server or account to which the User is not authorized; (b) attempting to probe, scan or test the vulnerability of a computer system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with the use of any other User, hosting service or network, including, without limitation, by transmitting a virus to the Website or Laguna Cyprien affiliated websites; causing an oversaturation of such sites by "flooding", "spamming", "mailbombing" or "crashing"; (d) sending unsolicited email, including promotions and/or advertising of products or services, or; (e) forge any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
The User acknowledges that violations of computer system or network security may give rise to civil or criminal liability. Laguna Cyprien will investigate situations that may involve such violations and reserves the right to report such actions to the authorities; the Company will cooperate with the competent authority in the investigation of such violations in accordance with the terms established in the applicable legislation.
In order to properly access the Site, Users must have the necessary equipment and facilities for their Internet connection (computer, telephone, modem, programs, etc.), and the use of this equipment is their sole responsibility.
Laguna Cyprien is exempt from any liability that may occur due to interruptions or suspensions of the Internet access service caused by failure in the telecommunications system, in the supply of electric power, unforeseen events or force majeure or an action by third parties that may disable the equipment that provides access to the network.
For the above reasons, Laguna Cyprien is not responsible for any damage, harm or loss to the User caused by failures in the system, on the server or on the Internet. The Company will also not be responsible for any virus that could infect the User's equipment as a result of access, use or examination of the Site or as a result of any transfer of data, files, images, texts or audio contained therein. Users may NOT impute any liability or demand payment for damages or losses, due to technical difficulties or failures in the systems or on the Internet. Laguna Cyprien does not guarantee continued or uninterrupted access and use of the Site. The system may eventually be unavailable due to technical difficulties or Internet failures, or due to any other circumstance beyond the Company's control; in such cases, an attempt will be made to restore it as quickly as possible without any liability being imputed to the Company. Laguna Cyprien will not be responsible for any error or omission contained in the Site.
WARRANTY OF PURCHASED PRODUCTS
Laguna Cyprien acts as a distributor for manufacturers or wholesale distributors that guarantee that the products sold on the website www.lagunacyprien.mx function correctly and do not present any defects or hidden flaws that could make them dangerous or unsuitable for normal use. Notwithstanding the foregoing, the use that each User makes of the products is their exclusive responsibility, without any liability on the part of Laguna Cyprien.
The duration of the contractual guarantee is clearly detailed on the product page of each item and is issued and guaranteed by the manufacturer or supplier of each product.
No User may request a warranty that is more extensive than that indicated therein. In such cases, Laguna Cyprien will not be obliged to respond to said guarantees, nor to collect the damaged product(s).
The warranty will lose its validity in the event of defects or damage caused by external factors, accidents, especially electrical accidents, wear and tear, improper use, or installation and use not in accordance with the instructions of the supplier or manufacturer.
Products transported, modified or repaired by the User or any other person not authorized by Laguna Cyprien are excluded from the warranty. The warranty will not apply to apparent defects and defects in conformity of the product, for which any claim must be made by the User in question within 7 (s) calendar days following delivery of the products.
PRODUCT INFORMATION
The information given about each product, as well as the photographs or videos relating to them and the trade names, brands or distinctive signs of any kind contained on the Laguna Cyprien Site are provided for informational purposes only. Laguna Cyprien is not responsible for any errors or inaccuracies in the product information.
ACCEPTANCE ORDER AND PRICES
All product prices indicated on the Website include VAT and any other taxes that may apply. However, these prices do not include the costs of shipping the products, which will be detailed separately in each order and must be accepted and paid, prior to shipping, directly and exclusively by the User.
The User must consider that there are cases in which an order cannot be processed for various reasons. In this regard, Laguna Cyprien reserves the right to deny or cancel any order for any reason, at any time. In addition, it must be understood that the User may be asked for additional information, even before accepting the order.
Laguna Cyprien will provide the most accurate pricing information to Users, however, certain errors may still occur, such as instances where the price of an item is not correctly displayed on the Website. As such, the Company reserves the right to deny or cancel any order. In the event that an item is priced incorrectly, Laguna Cyprien may, at its discretion, either contact the User for instructions or cancel the order and notify the User of such cancellation. It should be noted that Laguna Cyprien shall have the right to cancel such orders, whether or not the order has been confirmed and paid for.
PRODUCT AVAILABILITY
All products offered on the Site are subject to stock and availability, so delivery time may vary upon prior notice from us, or even the order may be cancelled and the User's charges refunded.
If the delivery time offered is not entirely satisfactory to the User, the order may be cancelled.
SHIPPING AND DELIVERY COSTS OF THE PRODUCTS
Laguna Cyprien will send the products purchased by the User to the address specified by the User for this purpose as long as said address is within the coverage area communicated by Laguna Cyprien.
Delivery time begins from the confirmation of payment by the bank, online payment platform, or Laguna Cyprien Credit department.
The products will be shipped and delivered to the User by third parties (hereinafter “Transport Companies”). In accordance with the foregoing, the User agrees to be bound by the delivery policies of the Transport Companies for the shipment and delivery of the products, which are incorporated by reference into these Terms and Conditions of Use.
The delivery time described on the Site is an estimate. Therefore, it is possible that this time may change for logistical reasons and due to force majeure. In the event of any unforeseen event or force majeure that may delay the delivery of the products purchased on the Site, Laguna Cyprien will at all times be exempt from any liability.
In the event that the User has not received the products within the period stated by Laguna Cyprien, he/she must contact the Company through the customer service center.
The cost of freight will be added to the value of the purchased goods and will be calculated and informed to the User before confirmation of the purchase. The cost of freight may depend on factors such as the total weight of the goods, the distance and the type of delivery, and may be modified by Laguna Cyprien at any time without prior authorization from the User.
At the time of delivery, the person receiving the merchandise will be asked for official identification (voter ID, passport, FM2 immigration form or driver's license), so it is required to have this document on hand when the purchase is delivered.
Laguna Cyprien suggests that the User checks the integrity and quality of the products received at the time of delivery. If the User is not satisfied with the products, he/she is asked not to accept the delivery from the Transport Company and to immediately contact Laguna Cyprien's customer service center.
CANCELLATION AND RETURN POLICY FOR LAGUNA CYPRIEN PRODUCTS
CANCELLATION OF THE PURCHASE OF PRODUCTS
The User may cancel the purchase of Products made through the Website, provided that the Products purchased have not left the offices of Laguna Cyprien. In the event that the Products have already been sent by Laguna Cyprien, the User may not cancel the purchase made, and must follow the procedure presented in the “Returns” section of these Terms and Conditions. The User may check the status of the purchase made by contacting the Laguna Cyprien customer service center. In the event of cancellation of the purchase made by the User, the amount paid by the User will be refunded in accordance with the “Refunds” section of these Terms and Conditions.
RETURNS
The User may return products purchased through the Website, provided that:
Request a return within 7 calendar days from the delivery date or, exclusively in the case of defective products, within the warranty period specified for the products purchased.
The product(s) are in the same condition in which they were delivered to the User and are, to the extent possible, in the original packaging and labeling, or alternatively in a similar format that guarantees the return in perfect condition.
The process for returning the Products will be as follows:
The User must contact Laguna Cyprien's customer service center within the established period requesting the return of the products and providing name and surname, order number, names of products to be returned, address where the products will be collected. In the event that the return is due to the product(s) being defective or a product different from that purchased through the Website, the User must also state this circumstance, as well as mention, where applicable, the defects of the products (hereinafter the "Return Request").
Once the Return Request has been approved, Laguna Cyprien may send the User a shipping guide through the corresponding Transport Company, as well as schedule the date on which the Transport Company will collect the products from the address provided by the User.
The User must, where applicable, pack the product in its original box or packaging, print and deliver the guide, as well as the Products in their original packaging or box to the Transport Company on the date scheduled for this purpose.
REFUNDS
If payment was made by debit or credit card, the refund will be made through a chargeback to the same card that was used. If payment was made by other means, the refund will be made through a bank transfer to the User's account.
The User will be reimbursed for the cost of the returned products plus the cost of freight paid by the User for the same.
Laguna Cyprien is not and will not be responsible for any costs incurred by returns that are made without following the steps established in the procedure presented in the “Returns” section.
Deadline for refunds in case of cancellation
In the event of cancellation of the purchase made by the User in accordance with the section “Cancellation of the purchase of products” of these Terms and Conditions, Laguna Cyprien must request reimbursement from the User for the full amount paid by the User within 7 calendar days from the date of cancellation of the User's purchase.
Deadline for refunds in case of return
Once the products returned by the User have been received, Laguna Cyprien will review the returned products.
In the event that the products received by Laguna Cyprien comply with the characteristics established in point 2 of the “Return Conditions” section, the Company will be obliged to return the money paid by the User within 7 calendar days from the day on which Laguna Cyprien received the returned products.
USER RESPONSIBILITY IN RELATION TO TRANSACTIONS
The User assumes responsibility for all costs, fees, taxes and claims arising from the use of this Website. The access data communicated to the User for his profile are intended exclusively for personal use and must be treated confidentially. The User must change his passwords regularly. All transactions made through the profile account will be attributed to the holder of the relevant profile account and will be binding.
The User is liable without limitation for any direct and indirect damages, as well as any consequential damages, that may be caused by gross negligence or illegal intent.