Our Most Frequently Asked Hospitality Questions
About the brand
What is Laguna Cyprien and what kind of products does it offer?
Laguna Cyprien is a Mexican creative studio specializing in personal care products and scents designed to transform your guest's or diner's stay. Through aromas, textures, and intentional design, we create objects that complement spaces and everyday moments.
What is the philosophy behind Laguna Cyprien products?
At Laguna Cyprien, we believe that daily care is a form of presence. Each product is designed to invite pause, awaken the senses, and generate a genuine connection with oneself, always with a deep respect for nature and the environment.
What kind of projects does Laguna Cyprien work on?
At Laguna Cyprien, we work on all kinds of projects that have values aligned with our brand. We currently work with hotels of different sizes, restaurants, wellness studios, and SPAs.
Ingredients and formulation
Are Laguna Cyprien products natural and free of harmful chemicals?
Yes. We work with natural ingredients, prioritizing clean, conscious, and respectful formulas for both the skin and the planet. We avoid unnecessary ingredients and focus on what truly contributes.
Are Laguna Cyprien products vegan and free of animal-derived ingredients?
Most of our products are 100% vegan. The only exception is the honey bar soap, which contains a small percentage of natural honey. We recommend checking each product's description to learn about its specific formulation.
Is Laguna Cyprien a cruelty-free brand?
Yes. None of our products or ingredients are tested on animals, at any stage of the process.
Do the products contain allergens such as gluten, dairy, or nuts?
Our formulas are developed to minimize the use of potentially allergenic ingredients. However, if you have specific allergies, we recommend reviewing the complete list of ingredients for each product before use.
Do the products contain parabens or other synthetic preservatives?
We do not use parabens. We prioritize ingredients that are safe for you and the planet, and when it is necessary to incorporate preservatives, we choose options compatible with sensitive skin and clean formulas.
Do the products have an expiration date?
Yes. All products have a shelf life indicated on the packaging. To ensure optimal performance, we recommend following the use and storage instructions.
Where do the ingredients come from? Are they sustainable?
We prioritize responsible suppliers with verified traceability, seeking to minimize environmental impact from the origin of each ingredient to the finished product.
Are Laguna Cyprien products manufactured in Mexico?
Yes. All our standard products are developed and manufactured in Mexico, in collaboration with specialized laboratories that guarantee high standards of quality, safety, and consistency.
Additionally, we have a limited selection of products from other countries, carefully curated to complement the style and universe of Laguna Cyprien.
Product use and care
How should I store my Laguna Cyprien products?
We recommend storing them in a cool, dry place away from direct sunlight. Proper storage preserves their active properties and extends their shelf life.
How should I store my Laguna Cyprien jerry cans?
We recommend storing them in a cool, dry, and clean place. Keep them away from direct sunlight, excessive humidity, and extreme temperatures. Always keep them tightly closed when not in use. Avoid placing the jerry cans directly on wet surfaces.
Proper care of the jerry cans helps preserve the quality of our
formulas and maintain a more responsible and durable use of each container. If you have
questions, comments, or need additional support, we are here to help.
Are the products safe during pregnancy or breastfeeding?
We recommend consulting your doctor before incorporating any new product during pregnancy or breastfeeding, especially those containing essential oils.
Are the products suitable for sensitive or reactive skin?
Our formulas are designed to be gentle and respectful of the skin. However, as each skin is unique, we recommend performing a patch test before using a new product for the first time.
What does it mean for products to be biodegradable?
It means that their ingredients break down naturally without leaving toxic residues in the environment. By using and rinsing them, you contribute to reducing the impact on water and soil.
Specific products
Does Laguna Cyprien offer products for SPAs?
Yes, we have a complete line of products for SPAs and wellness studios. Contact us to learn more.
Does Laguna Cyprien offer electric diffusers?
Yes, we have a complete line of electric diffusers and aroma oils. Contact us to see the options we offer.
Sustainability and packaging
Can I return the jerry cans for recycling?
Yes. We encourage reuse and recycling through a container return program. Contact us to find out about the options available based on your location.
Does Laguna Cyprien offer refills for hotels and restaurants?
Yes, we offer the option to refill your containers on-site with our 5L, 10L, or 20L jerry cans. Our jerry cans are manufactured with solar energy: more sustainable and aligned with the standards of the B Corp system, of which we are a part.
What does Laguna Cyprien do to be a sustainable brand?
Sustainability is part of Laguna Cyprien's DNA. We work with responsible ingredients, local production in Mexico, reusable packaging, and programs that seek to reduce our environmental footprint in every decision.
Is Laguna Cyprien a certified B Corp?
Yes. We are a certified B Corp, which means we meet high standards of social, environmental, and governance impact. Every product you choose supports a business model committed to the well-being of people and the planet.
Does Laguna Cyprien collaborate with social or environmental causes?
Yes. We collaborate with social initiatives and creative projects that promote well-being, community, and a more conscious connection with the environment.
Experiences and personalization
Does Laguna Cyprien offer personalized products or experiences for companies or events?
Yes. We work on special projects and collaborations to create tailor-made sensory experiences, especially for hospitality spaces, retail, and events.
Can I create a custom fragrance with Laguna Cyprien?
Yes. We offer co-creation processes to develop unique and exclusive aromas aligned with your project, brand, or space.
Orders and shipping
Does Laguna Cyprien offer international shipping?
Yes. We ship within Mexico and internationally, depending on coverage. If you have questions about your destination, contact us and we will gladly confirm availability.
How long does it take for an order to arrive for a project?
Mexico City: Delivery in 7 to 10 business days.
National shipments: 7 to 10 business days + transit time of the courier.
Custom orders take 4 to 5 weeks.
How can I track my order?
Once your order is processed, you will receive an email with tracking information and number to follow up.
Returns and refunds
Can I cancel my order before it is shipped?
No, we do not accept order cancellations.
Does Laguna Cyprien accept returns?
Due to the nature of our products, purchases made in a physical store are not eligible for exchanges or returns.
How do I request my invoice after purchase?
You can request your invoice by sending an email to facturacion.lagunaycprien@gmail.com with the following information:
- Folio number
- RFC (Tax ID)
- Address
Where to buy
How to make a purchase with Laguna Cyprien?
The sale of products for hospitality requires following the sales process through our Whatsapp channel.
Does Laguna Cyprien have physical stores?
Yes. We have an online store and two physical stores in Mexico City; however, for the sale of products for hospitality, you need to follow the sales process through our Whatsapp channel.